Shipping & Insurance Information: All items shipped from Tina's must be insured. The standard freight and insurance charges may vary depending on the size and care that must be taken to insure your order arrives in perfect condition. Someone must be present to receive the package within the delivery time window. Repeat delivery attempts will be subject to additional charges. For these reasons we strongly suggest delivery to a business location.

If anything comes in damaged the manufacturer will send you a replacement at no charge to you. The manufacturer will submit the claim. In order to receive complete and full satisfaction, you must inspect the shipment upon delivery. If the carton is damaged, open the box if you notice damage, reject delivery and they will ship it back. The manufacturer will send a replacement order. If the shipping box is damaged and you accept delivery, return transportation charges will be your responsibility. If there is no external damage to the shipment, the manufacturer will take full responsibility.

Return Policy For In Stock items: If, for any reason, you are not satisfied with our merchandise, please return it in unused condition within 30 days upon completion of your order and we will refund the purchase price or exchange it, whichever you prefer. There are no additional shipping charges for even exchanges; however, we do not refund shipping and handling charges of your original order.

Return Policy For Special Orders: No returns will be accepted except for damaged or defective merchandise.

Contact Tina's within 7 days of delivery to request return authorization.